ordering with total peace of mind
Peace of mind
You can rest assured your new S.W. James will be wonderful and finished to the very highest standards but we also want to give you peace of mind when it comes to ordering and receiving delivery.
Peace of Mind
Try it in your home
We couldn’t imagine why, but if you don’t love your new S.W. James as much as we do, you can always return it within 14 days.
We know that buying an important item such as an S.W. James online can be a big decision. That’s why we want to put your mind at ease and let you know that you can return it if you truly don’t think it’s right for you.
Peace of mind
Free Delivery
A 2 man delivery team will make sure your new S.W. James is nestled perfectly in your home for you.
No damage should come to our items during shipment, however on the day of delivery, if the worst happens just let us know. Click here for returns information.
Peace of mind
Our Guarantee
Buying an S.W. James is completely risk-free. We have endeavoured to make our buying process as relaxing as sitting in one of our sofas.
Every S.W. James comes with a 25 year frame guarantee. On completion, every S.W. James goes through a full quality checklist that is managed by our senior production manager. Warren then provides a final sign off before your S.W. James is delivered to its new family.
Peace of mind
Old Meets New - A Digital Brand
The market place is no longer regional, nor is it just national. Our modern shop window is the world and at S.W. James we have positioned ourselves as a global brand.
We achieved this aim by adopting an entirely digital approach and focused our full attention on great customer support and also our digital presence. (We hope you like it).
Peace of mind
cushion filling swap
At S.W. James infusing luxury and comfort into our Chesterfields has been one of our most important goals. As a result, we offer an option to swap your cushions if you feel you need a firmer or softer sit after a while. You can order new cushions from us for a small charge. Dont hesitate to contact the team if you would like this service*.
*Our Terms and conditions apply
See our 5* Reviews
Simply Wonderful Service And Products.
The company has consistently delivered high quality customer support through frequent communication informing me of the delivery and care of the products. They have also maintained a human feel through treating me as a Person and not another number. The quality of the furniture is wonderfully high and every visitor has commented on their finish and comfort....
My Experience Of SW James Was Wonderful
My experience of SW James was wonderful from beginning to end. Their customer service, obvious love of their products and dedication to their business was very apparent and made choosing and purchasing my sofas and the bespoke window seat cushion they designed and produced for me a joy...
I Can't Recommend S W James Highly Enough
I can't recommend S W James highly enough. We've been absolutely delighted with the service from start to finish - professional, transparent and attentive. Warren was so helpful, and either on the end of the phone to answer questions, or would call back very quickly if we couldn't get hold of him straightaway...
talk to the team
If you have questions, talk directly to Warren
Try our free swatches to experience first hand the quality of our upholstery
Warren
S.W. James co-founder
If you are considering an S.W. James, I feel picking a selection of swatches is the best place to get started. You can experience first hand the quality of our upholstery. If you have any questions, call me on 0161 359 5462 or email us
Why order Swatches
✔ Touch and Feel
To truly understand how inviting our leathers and fabrics are, let your senses explore the textures for themselves.
✔ Colour
To get an accurate sense of our colour range, you need to experience them first hand. (We have been as precise as we can to represent accurate colour on our website, but it's always best to see colours for yourself.)
✔ Wear, Tear & Characteristics
Touch them, scratch them, spill on them. Try out the resilience of our fabrics and leathers for yourself to judge if they right for you.