Returning your S.W. James
Firstly
Our level of care
We cannot emphasise how much care and attention goes into each S.W. James created. Each item we build is unique and is individually handcrafted by a senior production team member who have been handcrafting Chesterfield sofas for over 40 years. Owning an S.W. James of your own is unlike anything else.
However, with that said, there may occasionally be a reason that you wish to return your item - so please read on
Inspection
Day of delivery
Our furniture is inspected and then well packed and wrapped in our warehouse before shipping. No damage should come to our items during shipment, however, if something has gone awry please let us know.
On the day your item is delivered, it’s important to examine your sofa or chair for any signs of damage that may have been caused in transit. If you spot anything, make a note (and take a photograph if possible) and report this to the delivery team.
Issues
Damaged Items
If the damage is only small, i.e a scuff or scratch we can normally fix this by sending out a member of our upholstery team to your home. As a result, you may choose to take delivery or the item for convenience.
If your S.W. James is seriously damaged, please do not accept it and let the delivery team know you do not wish to take receipt. Contact the team at S.W. James as soon as possible. We will take back a damaged item immediately, free of charge. See our Terms & Conditions for more details or just call the team.
After receipt
Within 14 Days
We couldn't imagine why, but if you don’t love your new S.W. James as much as we do, you can always return it within 14 days.
If you are not happy with your S.W. James for any reason we’ll arrange a collection for you and it will be booked in for collection within 10 working days. Once the furniture is back with us, we will fully inspect it for any damage. We will then prepare a refund. It is important to know we will not be able to refund the order in full if there are any signs of damage or misuse. It is essential for you to ensure that the furniture is returned to us in the same condition in which it was accepted on the day of delivery.Over time
After 14 days
All our Chesterfields, Sofas and Chairs are built to last. Each S.W. James starts out life on a solid, kiln-dried hardwood frame and only the best ingredients are used. You can tell an S.W. James by its weight and strength alone.
If for some reason you have issues with your sofa after 14 days, please give us a call. Often we're able to rectify any issues customers have such as swapping out cushions or touching up leg scuffs. If not, we’ll send the boys round - To fix the problem of course!
The S.W. James Team
We're here to help
We appreciate ordering your handmade Chesterfield or vintage sofa is a very personal decision, and we know you’ll have questions before you decide on an S.W. James of your very own. We’re here to help at every step – working closely with you throughout each part of the production process to ensure you’re 100% happy with your new S.W. James when it arrives in your home.
We’re a passionate team, and we love to talk about our Chesterfields and vintage sofas; so, if you have questions prior to placing your order, or at any point during production, just ask. You’ll always talk directly with Warren or the other business founders.
Call Warren and the team today for a friendly chat.
(If the office is closed, please leave a short message – including your name and contact details – and we’ll return your call as soon as possible)
0161 359 5462
Or email Warren and the team by clicking here
Visit our new shop -
Come and experience how comfortable our Chesterfields really are! If you would like to visit our new shop, please contact Warren to book an appointment.